Privacy Policy
This privacy policy explains what Siding Contractors Portland collects through this website, which is mostly the contact and project details typed into our estimate quiz and contact form. Those details go into our customer relationship management system so we can reply, set up a visit to your house and price your siding job.
We call or text you only after you tick an unchecked consent box, and replying STOP ends our texts. You can ask what we hold about you, and have it corrected or deleted, by writing to [email protected].
Siding Contractors Portland treats the details you send us with care, and this page explains how. It covers what this website collects and how we use it.
Who We Are
Siding Contractors Portland replaces siding on homes in Portland, Maine and the towns within 17 miles of the city. This website is where homeowners send us siding requests, and its forms deliver each request straight to us.
Information We Collect
Our estimate quiz and contact form ask for a few details, and we keep what you enter.
- Contact details: your name, phone number and email address.
- Project details: your town or address, the siding you are considering, what is on the walls now, your timing, a budget range and any notes you add.
- Submission details: whether you ticked the consent box, plus the page and the time of your submission.
We also keep our own notes from talking with you and from walking around your house. If you hire us, the paperwork for the job joins that file, from the written price to the final invoice.
Like every website, ours runs on a host that logs routine technical data with each page request. That data includes your IP address and the type of browser you use.
How We Use Your Information
We use your details for these purposes only:
- replying to your request and preparing a written price after a visit to your house
- doing the siding work if you hire us, from the town permit through the final bill
- contacting you about your project in the ways you agreed to on the form
We do not use your details to sell you unrelated products. We never sell or rent them to data brokers or list sellers.
Where Your Information Goes
A small number of outside services handle your information, and they handle it only to provide their service to us.
- Our customer relationship management system (CRM). Every form on this site sends your entries to our CRM. It stores them with a record of our contact with you, and we reach you through it.
- Our website host. Cloudflare serves this website and sees the routine technical data that comes with every page request. Email sent to our address also passes through Cloudflare on its way to our inbox.
- Maps. The town maps on this site load their map images from OpenStreetMap. Loading a map shares your IP address with that service.
The law can also require us to release information, for example under a court order or a subpoena. We may release it as well where that is needed to protect people or our legal rights.
Referrals to Other Contractors
Now and then we cannot take on a job, such as work outside our 17-mile area or anything other than siding. If that happens, we may offer to introduce you to another contractor or a contractor matching service.
We pass along your contact and project details for that introduction only if you agree to it. We never share them for a referral without your agreement.
Phone Calls and Our AI Receptionist
Calls to our number may be answered first by an AI receptionist, and it tells you it is an AI early in the call. It takes down your contact details and a description of your siding job, and a summary of the call is saved to your record in our CRM.
During the day you can ask the receptionist to transfer you to a person. Outside those hours it takes your details so we can call you back.
Text Messages and Phone Calls
Every lead form on this site has a consent box that starts out unchecked. Ticking it means you agree to this statement:
"I agree that Siding Contractors Portland may contact me about this project at the number and email above, including by automated technology, SMS and email. Consent is not a condition of any purchase."
Our texts cover your request and your siding job, from booking the visit to updates while the work is under way. Message frequency varies, and message and data rates may apply.
- Text STOP at any time to end our texts, and one final text confirms you are unsubscribed.
- Text HELP for help, or write to [email protected].
- Carriers are not liable for delayed or undelivered messages.
We never give your mobile number to third parties for their own marketing. Your text opt-in and consent records stay with us and are not shared with third parties.
Our calls and texts stop whenever you ask. Text STOP, or tell us so on a call or by email.
Cookies and Analytics
This website runs no advertising cookies, and no analytics tool is installed on it today. If we add a privacy-respecting analytics tool later, we will update this policy to name it and describe any cookies it sets.
The address on our contact page links to Google Maps for directions, and Google's privacy policy covers what happens once you follow that link. Your browser settings let you block or clear cookies, and every page here works without them.
How Long We Keep Information
We keep request records while we answer you and follow up on your siding job. Customer records can be kept longer where tax rules or the contract require it.
How We Protect Your Information
Your information is held by the service providers named above, and access to it is limited to the people who need it. Still, no online system can be guaranteed safe from every breach.
Maine's data breach notification law sets out when and how we must tell you if a breach exposes your personal information, and we will follow it.
Your Rights and Requests
You can ask us to:
- show you the personal information we hold about you
- correct any details that are wrong or out of date
- delete your information, unless a signed contract or the law requires us to keep it
Send a request to [email protected] or call the number shown on this website. We may ask you to confirm who you are before we act on it.
Children's Privacy
This website is meant for adults planning siding work on a home. We do not knowingly collect information from anyone under 18, and if we learn that we have, we delete it.
Links to Other Websites
Some of our pages link to public resources, such as town websites and the federal rules for lead-safe renovation. Those websites have their own privacy policies, and this one does not cover them.
Changes to This Privacy Policy
We may revise this policy when our tools or the law change. The version posted on this page, with its updated date, is the one in force.
How to Contact Us About Privacy
Send privacy questions to [email protected], or reach us through our contact page.